🐱‍🏍 Who we are ?

LoungeUp, a pioneering start-up in the Hotel Tech field, currently holds a leading position in Europe within the sector of CRM solutions dedicated to the hospitality industry. Founded by childhood friends Mathieu Pollet (CEO) and Lionel Tressens (CTO), this thriving company now employs around thirty people, with offices located at rue des Archives in the 3rd arrondissement (Sales, Customer Success, and Marketing), Toulouse (Development), and Barcelona (Sales for Spain and Customer Success).

In a few words, the LoungeUp SaaS platform simplifies the guest experience for hotels and other tourist accommodations such as vacation clubs, campsites, and apartment managers. It also helps to boost the sales of additional services while facilitating the efficient management of customer data, meeting the imperative of personalization in an era where it is of paramount importance.

🚀 Missions

We’re looking for a Customer Success Manager to join our Barcelona team and take ownership of a portfolio of French and Spanish-speaking clients (approximately 150 to 200 hospitality accounts). Your role will be crucial in driving client satisfaction, retention, and long-term success with LoungeUp’s platform.

Your goal: ensure every client gets maximum value from our solution and build long-lasting relationships.

- Manage and grow a portfolio of hotel clients (excluding campsites), ranging from independent properties to hotel groups.
- Serve as the main point of contact, understanding your clients’ needs and helping them reach their goals.
- Monitor usage and performance, identifying opportunities for improvement and upsell.
- Train and guide clients on best practices, new features, and strategies for getting the most from LoungeUp.
- Coordinate with our Product, Support, and Onboarding teams to deliver a seamless client experience.
- Contribute to internal projects that enhance team efficiency and client outcomes.

❤️ What We’re Looking For:

• Fluency in French, Spanish, and English is essential (spoken and written).
• A client-first mindset with strong interpersonal and communication skills.
• Highly organized with the ability to manage a high volume of clients and tasks.
• Comfortable with technology and excited about SaaS and hospitality innovation.
• Previous experience in a Customer Success, Account Management, or client-facing role is a plus—but motivation, curiosity, and a willingness to learn matter just as much

🤝🏻  What We Offer: 

• A thorough one-month onboarding program, including a dedicated buddy to help you get up to speed
• A friendly, supportive environment in our centrally located Barcelona office.
• Flexible remote policy (2–3 days per week).
• Perks include: meal vouchers (Swile), health insurance (Axa), public transport pass, and opportunities to grow within a fast-scaling company.

💻 Recruitment Process

1. Intro call with the talent acquisition manager (~15 minutes)
2. Interview with Team (3 persons) (~45 minutes)
3. Case study to showcase your problem-solving and client-handling skills (~45 minutes)
4. Team fit with 1 or 2 key people from other teams (sales, …) (~15 minutes)